Introduction
In Singapore’s competitive job market, retaining top talent is no longer just about salary. Employees today seek workplaces that genuinely value their wellbeing and security. Companies that invest in comprehensive employee benefits insurance are finding measurable gains in productivity, morale, and staff retention. This case study highlights how one Singapore-based company partnered with PCMI Insurance Brokers to enhance its employee benefits program, resulting in stronger engagement and reduced turnover.
The Challenge: Rising Turnover and Employee Burnout
A mid-sized logistics company with over 300 employees faced a growing challenge, rising resignation rates and declining team morale post-pandemic. The HR team discovered that while pay was competitive, staff lacked a sense of security and long-term wellness support. Employees often covered their own outpatient or dental expenses, leading to dissatisfaction and increased absenteeism. The company needed a comprehensive employee benefits insurance solution that addressed both financial protection and holistic wellbeing.
The Solution: Customising Employee Benefits Insurance
After a detailed consultation with PCMI’s advisory team, the company implemented a customised employee benefits plan that included:
- Hospitalisation and Surgical Coverage
• Outpatient and Specialist Benefits
• Dental and Vision Care
• Group Term Life and Critical Illness Protection
• Wellness and Preventive Health Programs
The plan was benchmarked using insights from Singapore’s most competitive benefits packages to ensure the company stayed ahead in attracting and retaining talent.
PCMI also streamlined claims management through digital submissions and transparent communication, supported by its employee benefits claims assistance team.
The Results: Tangible Gains in Productivity and Morale
Within 12 months of rollout, the company saw clear performance improvements:
| Metric | Before PCMI Plan | After PCMI Plan |
| Staff Turnover | 18% | 9% |
| Average Sick Days per Employee | 7.2 | 4.5 |
| Employee Satisfaction (Survey) | 68% | 89% |
| Recruitment Cost Savings | – | 25% annual reduction |
The enhanced insurance plan not only boosted loyalty but also helped employees focus more on their roles, knowing their families and health were protected.
“Partnering with PCMI allowed us to truly take care of our people. The team’s advice was practical, strategic, and tailored to our company’s needs.” — HR Director, Logistics Firm (Singapore)
Lessons Learned
- Comprehensive Coverage Builds Loyalty – Employees view insurance as a sign of long-term commitment from their employer.
2. Wellness Integration Improves Morale – Offering mental health and preventive care boosts overall workplace energy.
3. Efficient Claims Matter – Partnering with an expert like PCMI simplifies complex processes and improves employee experience.
4. Strategic Benchmarking Enhances Retention – Comparing against competitors ensures your benefits remain attractive and aligned with market standards.
For businesses seeking structured insurance solutions, explore corporate insurance services to combine employee wellbeing with organisational resilience.
Conclusion
This case reinforces that employee benefits insurance isn’t just an HR expense, it’s a strategic tool for productivity and growth. A well-managed plan enhances employee satisfaction, strengthens corporate culture, and lowers long-term operational costs. To design your company’s next-generation benefits plan, get in touch with PCMI’s advisory team today.
Frequently Asked Questions (FAQs)
- What does employee benefits insurance cover in Singapore?
It typically includes hospitalisation, surgical, outpatient, and wellness benefits, ensuring both financial and mental wellbeing for employees. - How can employee benefits insurance help improve retention?
Employees who feel secure in their health coverage are more likely to stay longer and perform better, reducing costly turnover. - Does PCMI offer claims assistance for employee insurance?
Yes. PCMI provides dedicated employee benefits insurance claims support to simplify reimbursements and reduce processing delays. - Can small businesses also benefit from employee insurance plans?
Absolutely. PCMI tailors coverage for SMEs to provide affordable yet competitive benefit structures. - What’s the first step to creating a company benefits plan?
Schedule a consultation with PCMI’s advisory team to assess your team’s needs and design a sustainable coverage strategy.
